Prime Pet Food help center

Answers for safer, calmer chew time.

Clear guidance on yak chew safety, sizing, duration, ingredients, orders, and support, written for dog parents who want to feel confident before they buy.

Product & ingredients

What are Prime Pet Food yak chews?

Prime Pet Food yak chews are dense Himalayan cheese chews made for supervised dog enrichment. They are designed to last longer than many soft treats and help dogs settle into a calmer chew routine.

What are the ingredients?

Our yak chews are built around a simple Himalayan cheese tradition. Check the product page for the current ingredient list and size-specific details before purchasing.

Do yak chews smell or make a mess?

Yak chews are generally cleaner and lower odor than many animal-based chews. Every dog chews differently, so use them on an easy-to-clean surface and supervise.

Safety & digestion

Are yak chews safe for dogs?

Yak chews can be a safe chew option when you choose the right size, supervise your dog, provide fresh water, and remove the chew once it becomes small enough to swallow. No chew is risk-free, so always match the chew to your dog's size and chewing style.

Are yak chews better than rawhide?

Many dog parents choose yak chews because they are rawhide-free, simple, dense, and cleaner for indoor chew time. Rawhide can be heavily processed and may be harder for some dogs to tolerate. Yak chews should still be given with supervision.

Can puppies eat yak chews?

Puppies may be able to enjoy yak chews once they are old enough for harder chews and have appropriate adult guidance from your vet. Choose a size that cannot be swallowed, supervise closely, and avoid very hard chews for puppies with sensitive teeth.

Can senior dogs use yak chews?

Some senior dogs enjoy yak chews, but dental condition matters. If your dog has weak teeth, missing teeth, dental disease, or a history of cracked teeth, ask your vet before offering any hard chew.

What if my dog swallows a small piece?

Remove the chew before it becomes small enough to swallow. If your dog swallows a piece and shows coughing, choking, vomiting, discomfort, loss of appetite, or unusual behavior, contact your veterinarian immediately.

How often should I give a yak chew?

Most dogs do best with yak chews as supervised enrichment sessions, not unlimited all-day access. Start with shorter sessions and watch your dog's digestion, chewing style, and calorie intake.

Chew duration & routine

How long do yak chews last?

Chew duration depends on your dog's size, jaw strength, chewing style, and the chew size. Light chewers may use one over multiple sessions, while power chewers may finish faster. Use our chew duration estimator for a better starting point.

How do I use the leftover end piece?

When the chew becomes small, remove it from your dog. The small nub can often be soaked and microwaved into a puffed crunchy treat, then cooled fully before serving.

Sizing & recommendations

How do I choose the right size?

Start with your dog's weight, mouth size, and chewing intensity. When in doubt, size up rather than down. A chew should be large enough that your dog cannot fit the whole piece comfortably in their mouth.

Shipping, subscriptions & support

How fast do orders ship?

Shipping timing is shown at checkout and in your order updates. After your order ships, tracking details are sent by email or SMS if provided.

Can I change or cancel an order?

Contact us as soon as possible after placing your order. If it has not been packed or shipped, we will do our best to help.

What is your return policy?

If something is wrong with your order, contact us with your order number. For safety reasons, opened edible pet products may have return limits, but we will review the issue and help with the next best step.

Do you offer subscriptions?

Yes. Subscribe & Save is designed for dog parents who want yak chews ready for steady enrichment routines. You can review the program at /pages/subscribe-and-save and select available subscription options from eligible product pages.

How does Subscribe & Save work?

Choose your chew, select an available delivery frequency, and checkout with the subscription option. Your order renews automatically on the selected schedule until you skip, pause, change, or cancel it.

Can I cancel or skip anytime?

Yes. Active subscriptions can be managed from your customer account, including skip, pause, delivery-frequency changes, and cancellation when those options are available for your plan.

How do subscription discounts work?

New subscribers receive 20% off the first month. Ongoing savings can vary by subscription type, delivery schedule, product availability, and active promotion terms.

Still unsure?

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Send your dog's breed, weight, age, and chewing style. We usually respond within 24 hours.

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