Terms of Service

Overview

These Terms of Service govern your access to and use of the Prime Pet Food website, products, content, checkout, and related services. By using the website or placing an order, you agree to these terms. If you do not agree, do not use the website or purchase products.

Online store terms

You must be old enough to make purchases in your jurisdiction or have permission from a parent or legal guardian. You agree to provide current, complete, and accurate information when placing an order or contacting us.

Product information

We work to present product descriptions, pricing, images, ingredients, availability, and sizing guidance accurately. However, errors may occur. We may correct errors, update information, cancel orders affected by errors, or change product availability at any time where permitted by law.

Pet health and safety

Our content is for general education and shopping guidance only. It is not veterinary advice and does not diagnose, treat, cure, or prevent disease. Always supervise chewing, choose an appropriate size, provide fresh water, remove small end pieces, and ask your veterinarian if your dog has dental issues, allergies, digestive concerns, medical conditions, or a history of swallowing chews.

Orders and payment

By placing an order, you authorize the payment method used at checkout. We may refuse, cancel, limit, or review orders when necessary due to suspected fraud, payment issues, inventory errors, pricing errors, shipping restrictions, or policy violations.

Shipping, returns, and refunds

Shipping, return, and refund details are explained in our Shipping Policy and Refund Policy. Those policies are incorporated into these Terms of Service by reference.

Subscriptions and promotions

If subscription options are available, subscription pricing, renewal timing, cancellation options, and other terms will be presented before checkout or in your account tools. Promotions, discounts, bundles, and free shipping offers may have eligibility requirements and may change or end at any time.

Website use

You agree not to misuse the website, interfere with site security, attempt unauthorized access, scrape content without permission, upload malicious code, impersonate others, or use the website for unlawful activity.

Intellectual property

Website content, including text, images, product names, branding, design, and graphics, is owned by or licensed to Prime Pet Food and may not be copied, modified, distributed, or used commercially without permission.

Third-party services

Our website may use third-party platforms and services for checkout, payments, shipping, analytics, marketing, reviews, support, or embedded content. Those services may have their own terms and privacy practices.

Limitation of liability

To the fullest extent permitted by law, Prime Pet Food is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product use, shipping delays, or inability to access services. Some jurisdictions do not allow certain limitations, so some terms may not apply to you.

Changes to these terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page. Continued use of the website after updates means you accept the revised terms.

Contact

For questions about these Terms of Service, contact Prime Pet Food through the Contact Us page.