Your privacy matters
Privacy Policy
We take your privacy seriously. This policy explains what data we collect, how we use it, and your rights as a customer.
Overview
This Privacy Policy explains how Prime Pet Food collects, uses, shares, and protects information when you visit our website, place an order, contact support, subscribe to emails, or interact with our services. This page is provided for customer transparency and should be reviewed with qualified legal counsel for your specific business obligations.
Information we collect
We may collect contact details such as name, email address, phone number, billing address, shipping address, order details, payment-related checkout information, account information, customer service messages, marketing preferences, device information, browser information, IP address, referring pages, and site activity such as pages viewed and products added to cart.
How we use information
We use information to process and deliver orders, provide order updates, respond to customer questions, prevent fraud, operate and improve the website, personalize shopping experiences, measure marketing performance, send emails or SMS messages when you opt in, maintain business records, and comply with legal obligations.
Checkout, payments, and service providers
Our store is powered by Shopify and may use payment processors, shipping carriers, analytics providers, email marketing tools, customer support tools, fraud prevention tools, and advertising partners. These providers process information as needed to operate the store, complete transactions, provide customer support, deliver packages, and measure website performance.
Cookies and analytics
We and our service providers may use cookies, pixels, tags, and similar technologies to remember preferences, keep the cart working, understand site traffic, improve product pages, and measure advertising. You can manage cookies through your browser settings. Some site features may not work correctly if required cookies are blocked.
Marketing communications
If you subscribe to marketing, we may send product updates, chew education, promotions, and enrichment tips. You can unsubscribe using the link in any marketing email or by contacting us through the Contact Us page. Transactional messages about orders, shipping, account activity, or policy updates may still be sent when necessary.
Privacy choices
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or opt out of certain uses of personal information. To make a privacy request, contact us through the Contact Us page and include enough information for us to verify and respond to your request.
Data retention and security
We keep information for as long as needed to provide services, complete transactions, maintain records, resolve disputes, prevent fraud, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed to be completely secure.
Children
Our website is intended for adults purchasing pet products. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us so we can review and remove it where appropriate.
Policy updates
We may update this Privacy Policy as our business, services, legal requirements, or technology change. The updated version will be posted on this page with the latest available update date.
Contact
For privacy questions or requests, please contact Prime Pet Food through the Contact Us page.