We have a 30-days return policy. You have seven days after receiving your item to request a return.
Your item must be in its original packaging to be eligible for a return. You'll also need the receipt or proof of purchase.
You can always contact us for any return questions at info@theprimepetfood.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We are a satisfaction guaranteed company. If you are not completely satisfied with your purchase, please get in touch with us at info@theprimepetfood.com, and we will make every effort to satisfy your purchase.
Any eligible refund will be automatically refunded on your original payment method within five business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've refunded, don't hesitate to get in touch with us at info@theprimepetfood.com